Privacy Policy

1. Introduction

Welcome to ProClean Services ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our air duct, chimney, and dryer cleaning services in North Carolina.

By using our services or website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information that you voluntarily provide to us:

• Name and contact information (email address, phone number, mailing address)
• Service address and property details
• Payment information (processed securely through third-party payment processors)
• Service preferences and history
• Communication preferences
• Any other information you choose to provide in forms, surveys, or communications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our cleaning services
• To schedule appointments and send service reminders
• To process payments and prevent fraud
• To communicate with you about services, promotions, and updates
• To improve our website and service offerings
• To respond to your inquiries and customer service requests
• To send marketing communications (with your consent)
• To comply with legal obligations and protect our rights
• To analyze usage patterns and optimize user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (payment processors, scheduling software, email services)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• Protection of Rights: To protect our rights, property, safety, or that of our customers
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver personalized content and advertisements
• Improve website functionality and performance

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information to third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Your Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.